Corporate Social Responsibility

Our Mission: To champion the wellbeing of our team; to create a positive impact in our local communities; and to protect the natural environment.

The Montagu Arms Hotel is part of Greenclose Hotels Ltd and we have always been led by family values. Our group corporate social responsibility strategy is based in ensuring that our employees, environment, and local community are supported and cared for. Responsible behaviour is at the heart of our business and drives our vision for the future.

As an independent hotel and spa group with locations across the UK in areas of natural beauty we understand the importance of protecting the environment and promoting responsible tourism.

In an ever globalising marketplace it is important to recognise the impact we have at a local and global level. To ensure that we are accountable and contributing towards a positive and responsible future we are aligning to the UN’s Sustainable Development Goals, specifically – Goal 3 Good Health and Wellbeing; Goal 8 Decent Work and Economic Growth; Goal 12 Responsible Consumption and Production; Goal 15 Life on Land. These Goals have been created to bring companies, individuals, charities and governments together to solve the world’s most pressing social, economic and environmental issues.

Our Team

Being a fair and caring employer and supporting our team to increase wellbeing.

It is our excellent teams that keep our company running, they are central to our success and are extended family. In order to support the teams across our different operations both physically and mentally we offer:

  • Mental health support through our internationally accredited Mental Health First Aid programme
  • Physical and mental health support through gym and pool access
  • Funded professional development
  • Free access to Hospitality Actions’ employee assistance programme
  • £50 hotels stays to include bed and breakfast at all hotels within the group
  • Discounts on dining and SenSpa experiences
  • Discounts on local attractions and activities
  • Contributory Pension Scheme
  • Free Parking
  • Free Meals
  • Staff socials
  • Childcare vouchers
  • Guest care awards and incentive schemes
  • Staff accommodation
  • Tips / Gratuities

We believe in equal opportunities for everyone.

View our Gender pay report 2023 


Promoting our local economy to ensure a thriving community and supporting those in need.

Working with our local community is essential for a healthy and thriving business. To support local people and the local economy we:

  • Use our expertise to work with local schools and colleges
  • Support local charities where we can have the greatest impact and that matter to our team
  • Whenever possible, purchase from our local communities to support local business
  • Work with organisations such as Hampshire Fare to champion locally sourced produce
  • Work with groups and guests to educate on the sensitive environments of our hotels
  • Donate stays across our hotels to Room to Reward, a scheme that recognises the unsung heroes of our communities

Ethical Food Policy

The team at The Montagu Arms Hotel believe that free-range organic produce is not just better, because of its purity and freedom from additives but because it tastes a lot better too.

We also believe it is important to know where our produce comes from to help maintain the sustainability of local produce and ensure quality.

The Montagu Arms Hotel is dedicated to using seasonal, free-range ingredients sourced from carefully selected local suppliers and The Montagu Arm's very own Kitchen garden.

Some of the Hampshire food suppliers that we use include Claytons Eggs, Premier Fish, Country Fare and Owtons Butchers.  We also stock a wide range of Hampshire Gins at the Library bar including Wyrd Gin, Mermaid Gin, HMS Gin, Gorilla Gin, Twisted Nose Gin and 820 Gin.

Our Charity Partner

Supporting Hospitality Action as our charity partner; a charity that plays a huge role in our industry, offering vital assistance to all who work, or have worked within hospitality in the UK in times of hardship.

The charity has helped over 200,000 hospitality industry workers get back on their feet after struggles with anything from physical illness to financial difficulty. They are also strong sustainability advocates in rural communities throughout the world. We would like to play a part in their impactful work by supporting the charity in a number of ways:

  • Invisible chips at Monty's and the hotel bar – buying a portion of our “invisible chips” donates £1 to Hospitality Action
  • A £1 donation is added to every room bill and donated straight to Hospitality Action
  • Our Managing Director James Hiley-Jones attended the Back to the Floor event again this year, in recognition of all the hard work hospitality teams carry out daily. Over 80 hotel industry icons acted as waiters and sommeliers in recognition of their tremendous teams. Tickets were sold, an auction took place, and industry icons collected tips, with all proceeds going to Hospitality Action.

So far we have raised £1,289

(From February – May 2024)


Working to protect our natural environment for future generations and reducing pollution & waste.

Greenclose Hotels have always been environmentally conscious. However, we understand that there is always more that we can do so we have formalised our strategy to ensure we are working with local groups to enable positive action:

  • Managing and monitoring our use of energy and water
  • Reducing and recycling waste
  • Ethical procurement where practical
  • Encouraging suppliers who adopt green policies
  • Promoting environmental awareness and responsibilities to all employees
  • Communicating the environmental achievements of the company
  • Encouraging staff and guests to travel sustainably
  • Encouraging wildlife habitats on our properties, including a Hedgehog Hotel
  • Engaging in community and charity projects including the Great British Spring Clean
  • Offering our guests a discount when travelling by train
  • Encouraging guests to refill their own water bottles at our refill station
  • Welcoming guests to use their own travel mugs for takeaway hot drinks
  • Promoting the New Forest Code to all our guests
  • Encouraging the use of other Beaulieu shops selling local produce and the use of reusable bags
  • Members of Go New Forest